Phuong Nguyen 
Nguồn ảnh：https://www.wbur.org/news/2024/06/08/food-delivery-booming-complaints-about-drivers
The internet news website WBUR published an article on June 8, 2024, titled “Food Delivery Industry is Booming, But So Are Complaints About Drivers”. The article discusses the increase in demand for food delivery services and the challenges that come with it.
According to the article, the food delivery industry has seen a significant increase in business due to the convenience and ease of ordering food online. However, this growth has also led to an increase in complaints about the behavior of delivery drivers.
Some customers have reported issues such as late deliveries, missing items from their orders, and poor customer service from delivery drivers. These complaints have raised concerns about the quality of service provided by food delivery companies and the treatment of their employees.
The article highlights the need for food delivery companies to address these issues and improve the overall experience for customers. It also emphasizes the importance of ensuring that delivery drivers are properly trained and held accountable for their actions.
Overall, while the food delivery industry continues to thrive, it is crucial for companies to address the concerns of their customers and take steps to improve their services.
